Without a doubt, 2020 changed the way we approach life – and the way we approach banking.
For years, people have turned to Regions’ online and mobile banking options to stay connected to their accounts. The convenience and ease-of-use to access funds, pay bills, and make transfers is something many Regions customers were taking advantage of before the pandemic.
As part of our focus on making banking easier, Regions Bank has, over time, made significant investments in technology and digital options. When the pandemic brought life to a screeching halt, more people turned to digital banking, many for the first time – out of necessity.
You could say 2020 is the year digital banking came of age.
Social distancing and “safer at home” guidelines turned existing online and mobile banking customers into power users and prompted many who had never tried these resources to adopt the technology to manage money from home.
When the pandemic hit, Regions was already redesigning its mobile app. Our team moved quickly to get the app in the hands of customers. Using industry research, feedback from customers, and more, the Regions Technology team produced a sleeker, faster, easier-to-use app.
The response to the app was immediate. And its impact made a difference in a global pandemic.
Changes in consumer preferences during the pandemic are here to stay. Convenience is crucial, and we always seek to empower people to conduct their banking business when, where and how they want. Technologies, such as mobile banking, that used to be seen as a differentiator, are now an expectation.
Regions is focused on the future of digital banking and offering what we call an “omni-channel” experience – that is providing in-depth consultation in our branches, ease and convenience through digital tools, and insights from a team of financial professionals who understand the needs of local consumers and businesses.
In Jackson and across Mississippi, our goal is to create consistency for customers at each banking touchpoint and provide a seamless experience across all channels, both on and offline.
The pandemic changed the customer experience. Our team at Regions is focused on continued investments that will serve customers well into the future. Regions Bank, member FDIC